At Rustic Oven, we mention a refund policy on our website to ensure transparency and provide clear guidelines to our valued customers. Our refund policy outlines the terms and conditions for receiving refunds or returns on our products or services. This helps establish expectations, builds trust, and ensures a smooth experience for our customers in case they need to request a refund or return an item.

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Damaged or Defective Products:

• Notify us within 24 hrs of receiving a damaged or defective product.

• Provide order details and supporting evidence.

• We will offer a replacement accordingly.

 

Quality Concerns:

• Contact us within 24 hours regarding any quality concerns.

• Share specific details for investigation and resolution.

 

Change of Mind:

• No refunds for change of mind or personal preferences.

• Review product descriptions carefully before ordering.

 

Refund Process:

• Approved refunds will be issued to the original payment method.

• Allow 7 days for processing.

• We do not offer refunds for orders once they have been placed or for products that have been delivered.

• In case of any issue with the product, a replacement may be provided after reviewing the concern and assessing the situation on a case-by-case basis.

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